Terms and Conditions
Please read the Terms and Conditions of this Customer Agreement carefully before making reservations and/or purchase a tour and/or tour-related products listed on vibrantetourism.com. This agreement will help you fully understand the rights and responsibilities of both yourself and Vibrante Tourism.
By becoming a Vibrante Tourism customer, you agree that you have read, understand and agree with the following Terms and Conditions, and give irrevocable consent to be bound by all said Terms and Conditions, including any updates thereto.
Vibrante Tourism has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice. Vibrante Tourism encourages you to print out a copy of this agreement to review and bring it with you on your trip.
CUSTOMER is an individual/or individuals who has booked and paid for a tour via Vibrante Tourism.
Vibrante Tourism, commonly referred to as TOUR AGENT, an entity serving as middleman between the customer and the tour operator. The tour agent has the moral responsibility towards the customer.
TOUR OPERATOR is the entity responsible for organizing and operating the tour and hotel transfer. The tour operator has the legal responsibility towards the customer.
Tour Pricing and Payment
Refund Policy on Unused Portion of the Tour
No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilized by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour.
Validity of Prices
All rates quoted or shown in our tariffs are based on current prices. Vibrante Tourism reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that are outside Vibrante Tourism’s control.
All changes to a tour package (date, pick-up location, etc) are free of charge and must be communicated via e-mail or WhatsApp latest 18.00 the day before the tour by specifying the tour voucher number for the tour in question.
Receipt of Tour Voucher
Children and Elderly
Children under 1 years old and persons over 70 years old are not allowed on any speedboat tour. Should the tour operator refuse access to the tour due to the age limits, no refund is applicable.
For any special requests, please inform us in writing when booking is made. We are happy to pass your special requests on to the hotel, airline or other supplier but we cannot guarantee that it will be accommodated, however we will do our best given sufficient time of notice. Unless and until specifically confirmed all special requests are subject to availability.
Those who are Pregnant
If you are pregnant, or believe you may be, you will not be allowed on any speedboat tour, longtail boat tour, ATV tour, horse tour, white water rafting tour or Hanuman World. Should the tour operator refuse access to the tour due to pregnancy, no refund is applicable. It is the customer’s responsibility to inform the tour agent and tour operator if they are pregnant, or risk of pregnancy exists. Failure to do so, absolves the tour agent and tour operator of any and all responsibilities should accidents happen where the loss of pregnancy is the result.
Disabilities and Travel
We embrace people with and without physical conditions which may limit their participation in selected tour activities. One of our goals is to provide access to and expand travel opportunities for people with special needs in Türkiye and abroad. We are currently exploring all possible means to accommodate every individual looking to book tours with us; however, not all travel products offers include special accommodations at this time.
You are responsible to verify with us before you book travel to ensure that special arrangement can be made if it is required for your needs. Vibrante Tourism or local provider is not liable for any incidences or consequences incurred during travel or complaints or lawsuits during or after travel due to your failure to inform us of your special needs. You also have the responsibility to re-confirm with us, after we reserve seats for you, that special accommodation will be provided per your request.
Code of Conduct
Health and Safety
Some tours may involve physical activities or special health requirements. Participants with any medical conditions or physical limitations should assess their ability to participate in the tour and seek medical advice if necessary.
Participants are responsible for their personal belongings during the tour. Vibrante Tourism will not be liable for any loss or damage to personal items.
We cannot accept responsibility for any items that the Client may purchase locally i.e.: jewellery, food, souvenir items etc. and the quality and value of such cannot be guaranteed. We recommend that the Client check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs that the Client may incur in this respect.
Disclaimer and Limitation of Liability
Vibrante Tourism uses reasonable efforts to have accurate, complete and current information on its website. However, since travel and tour rates are constantly changing, we do not warrant that all information is up-to-date or free of technical or typographical errors. It is the user’s responsibility to verify any information before relying on it. We reserve the right to make changes and updates to any information contained within this site without prior notice.
Access to, and use of, this website and the content thereof is at the risk of the user. In certain instances, we have provided links to other websites solely for your convenience. These sites are not maintained or controlled by Vibrante Tourism, and we are not responsible for their content. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, worms, cancelbots, Trojan horses and other items of a harmful or destructive nature.
If your contact information, including but not limited to, your email address, phone number, physical address or other data is incorrect, Vibrante Tourism will not assume any liability for information not received by the customer/consumer.
Tour Operator’s Disclaimer
The tour program is subject to change dependent on weather and sea conditions. In such a case no compensation is applicable, unless the tour was fully cancelled by the tour operator due to unforeseen events – such as weather and otherwise.
Tour Agent’s Disclaimer
Vibrante Tourism use a determined tour operator for each tour and the tour program on the website is based on the tour program provided by tour operator. However, if the tour with that tour operator is fully booked, Vibrante Tourism reserves the right to book with another tour operator for which the tour program is similar but may be slightly different.
Vibrante Tourism reserves the right to cancel a tour for anyone whom we, at our own discretion, decide has acted inappropriate or abusive to our service or staff. In such a case the payment will be refunded in full.
Vibrante Tourism will not offer a refund of any kind and under no circumstance, if it becomes apparent a customer is attempting to receive a refund in a fraudulent manner.
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